Terms of Service

About these terms

These Terms of Service (“Terms”) govern your booking and use of the experiences offered by The Pondmere Estate (“the Estate”, “we”, “us”) in Hamilton, Ontario, Canada. By requesting a booking or paying a deposit, you agree to these Terms. Please read them alongside our Privacy Policy.

Bookings and deposits

A booking request is made by submitting the booking form on our website. To secure your dome, date, and time, we collect a non-refundable* deposit online at the time of booking. Your reservation is confirmed once the deposit has been received.

The prices shown for each dome and experience are set per time slot and are exclusive of tax and gratuity. Menus, Estate Picnic Baskets, and enhancement add-ons are estimated at booking and settled on site after your visit.

Payments and taxes

Deposits are processed securely by Square. We do not see or store your full card details. All applicable taxes (HST) are calculated at checkout and included in the amount charged. The balance for meals, baskets, and add-ons is due on site after your experience.

Cancellations, rescheduling and refunds

Guests must call at least 24 hours prior to their scheduled appointment time to make any changes or cancellations. No refunds will be issued for missed appointments, late cancellations, or no-shows. To request a change or cancellation, contact us at experiences@thepondmereestate.com as early as possible and we will do our best to accommodate you.

Guest conduct and venue rules

Guests are expected to treat the estate, its domes, and its grounds with care. You are responsible for any damage caused during your visit. We reserve the right to end an experience without refund in cases of unsafe or inappropriate conduct.

Menus, add-ons and dietary needs

Menu selections apply to your booking and are prepared for your party as chosen. Please tell us about allergies or dietary requirements when you book so we can accommodate them where possible. Menu availability may vary seasonally.

Weather and circumstances beyond our control

Our domes are climate-controlled and available year-round. In the rare event that circumstances beyond our reasonable control prevent your experience from going ahead, we will work with you to reschedule to a mutually suitable date.

Changes to these terms

We may update these Terms from time to time. The date below reflects the most recent update, and the current version will always be available on this page.

Contact us

Questions about a booking or these Terms? Please contact us at experiences@thepondmereestate.com.